How To Return An Online Nike Order?

Michael Weinstein

Michael Weinstein is a seasoned writer and a dedicated expert in work safety, footwear, and popular shoe brands. With years of research and expertise, he's...Read more

Michael Weinstein

Michael Weinstein is a seasoned writer and a dedicated expert in work safety, footwear, and popular shoe brands. With years of research and expertise, he's...Read more

How To Return An Online Nike Order? Returning an online Nike order is easier than tying your shoe laces! Whether you bought the wrong size or received a faulty item, fret not, because we’ve got you covered. In this guide, we’ll walk you through the simple steps to return your Nike order hassle-free. So, let’s get started!

First things first, before you can score that winning return, make sure you have your order details handy. This includes your order number, email address, and the reason for your return. You can find all this information in your order confirmation email or on the packing slip that came with your package.

Now that you have everything you need, it’s time to go online and visit Nike’s official website. Head straight to their Returns page and follow the step-by-step instructions. Don’t worry, it’s as effortless as shooting hoops! Remember to select the reason for your return and choose the desired refund method. Once you’ve completed the process, you’ll receive a confirmation email, and Nike will guide you on the next steps. Easy peasy, right?

How To Return An Online Nike Order?

How to Return an Online Nike Order: A Step-by-Step Guide

Welcome to this comprehensive guide on how to return an online Nike order. Whether you need to exchange a size, return a faulty item, or simply change your mind, we’ve got you covered. In this article, we will walk you through the entire process, ensuring that your return experience with Nike is smooth and hassle-free. From understanding the return policy to initiating the return and tracking your refund, we’ll provide all the essential information you need. So, let’s dive in!

Understanding Nike’s Return Policy

Before you start the return process, it’s crucial to familiarize yourself with Nike’s return policy. Nike offers a generous return policy, allowing customers to return unworn, unwashed, or defective items within 30 days of the original purchase date. However, some exclusions and restrictions may apply.

Firstly, it’s important to note that Nike does not accept returns on customized products unless they are flawed or damaged. Additionally, all returned items must be in their original packaging with all the original tags intact. Failure to comply with these conditions may result in a partial or no refund at all.

To ensure a successful return, we recommend thoroughly reading Nike’s return policy on their official website. The policy provides detailed instructions on what types of items can be returned, the timeline for returns, and any additional requirements or limitations.

Step-by-Step Guide to Returning Your Nike Order

Returning your Nike order is a straightforward process. By following these step-by-step instructions, you’ll have your return initiated in no time:

  1. Login to your Nike account or access the “Order Status” page as a guest by entering your order number and email address.
  2. Navigate to your order history and select the specific order you want to return.
  3. Click on the “Return Items” button or link to start the return process.
  4. Choose the reason for your return from the provided options. If your reason is not listed, select “Other” and provide a brief explanation.
  5. Select your desired return method: return by mail or return to a Nike store (if available in your area).
  6. If you choose to return by mail, you’ll be provided with a prepaid shipping label. Print the label and affix it to your package.
  7. Prepare your item for return by securely packaging it in its original box (if available) or in a suitable alternative.
  8. Send your package using the prepaid shipping label provided. Remember to keep a copy of the tracking number for reference.
  9. Once Nike receives your return, they will inspect the item to ensure it meets their return policy conditions.
  10. If the return is approved, Nike will issue a refund to your original form of payment within a specific timeframe, typically within 10-14 business days.
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Tips for a Smooth Nike Return Experience

Returning an online Nike order doesn’t have to be stressful. Here are some helpful tips to ensure a smooth and successful return experience:

  • Read and familiarize yourself with Nike’s return policy before making your purchase. This will help you understand the eligibility criteria and any specific requirements.
  • Keep all original packaging, tags, and labels intact. Nike may refuse a return if the items are not in their original condition.
  • Consider opting for online tracking and insurance when returning items by mail. This provides peace of mind and ensures you can easily track the progress of your return.
  • If returning to a Nike store, bring your proof of purchase and any relevant documentation to facilitate the process.
  • Be patient. Refunds may take some time to process, especially during peak periods or holidays. Check Nike’s website for updates on their refund timelines.
  • Stay organized by keeping records of your order number, return tracking number, and any communication with Nike’s customer support.
  • If you encounter any issues or need assistance during the return process, don’t hesitate to reach out to Nike’s customer support. They are there to help and guide you.

Returning a Nike Order: Exchanges and Store Credits

In addition to returns, Nike also offers options for exchanges and store credits. If you received an item that doesn’t fit properly or prefer a different color or style, you may be eligible for an exchange.

Exchanges: How to Swap Your Nike Item

If you want to exchange your Nike order, follow these simple steps:

  1. Initiate the return process using the steps mentioned earlier. Select “Exchange” as your reason for return.
  2. Specify the exact item you wish to exchange and indicate the desired size, color, or style of the replacement item.
  3. Once your return is processed and approved, Nike will arrange for the exchange and notify you of the next steps.
  4. Follow the provided instructions for returning the original item and receiving the exchanged item.
  5. If there is any difference in price between the exchanged items, Nike will handle the adjustment accordingly.

Store Credits: An Alternative to Refunds

If you prefer not to receive a refund, Nike offers the option to convert your return into store credits. Here’s how it works:

  1. Initiate the return process as outlined in the earlier steps.
  2. During the return process, choose the “Store Credit” option when prompted.
  3. Nike will issue store credits for the returned item, which can be used towards future purchases on their website or in-store.
  4. Keep in mind that store credits may have an expiration date, so be sure to utilize them within the specified timeframe.

Additional FAQs: Returning an Online Nike Order

Can I return items purchased from the Nike website to a physical Nike store?

Yes, Nike allows customers to return online purchases to physical Nike stores. Simply follow the steps outlined in the return process and choose the “Return to a Nike Store” option. Ensure to bring your proof of purchase and any relevant documentation when returning to a store.

What if I received a damaged or defective item from Nike?

If you received a damaged or defective item from Nike, you can initiate a return or exchange as usual. Select the appropriate reason for return and provide specific details about the issue. Nike will handle these cases separately and ensure you receive a replacement or refund.

What if I don’t have the original packaging for my Nike item?

While it’s ideal to have the original packaging for your Nike item, it’s not always necessary for the return process. As long as the item is in its original, unworn condition and meets Nike’s return policy criteria, you should be able to proceed with the return. However, keep in mind that not having the original packaging may affect your refund amount.

Can I track the status of my Nike return?

Yes, Nike provides a tracking feature for returns sent by mail. Once you ship your return using the prepaid shipping label, keep the tracking number provided and monitor the progress of your return on the courier’s website. Nike will also provide updates via email regarding the status of your return and refund.

Can I return Nike items purchased from a third-party retailer?

If you purchased Nike items from a third-party retailer, such as an authorized Nike reseller, it’s essential to contact the retailer directly for their return policy. Each retailer may have their own return guidelines and procedures. Nike’s return policies apply specifically to items purchased from their official website or Nike stores.

Summing It Up

Returning an online Nike order is a straightforward process when you have the right information and follow the necessary steps. By understanding Nike’s return policy, initiating the return using their online platform or visiting a Nike store, and following our tips for a smooth experience, you can ensure a successful return or exchange. Don’t forget to keep records of your order and return details for reference. Now that you’re equipped with the knowledge, go ahead and confidently make your Nike purchases, knowing that returns are hassle-free if the need arises. Happy shopping!

How To Return An Online Nike Order?

Frequently Asked Questions

Welcome to our FAQ section on how to return an online Nike order. If you’re not satisfied with your Nike purchase, we’re here to help you navigate the return process. Below, you’ll find answers to some common queries related to returning an online Nike order.

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Q1: Can I return an online Nike order for a refund?

Yes, you can return an online Nike order for a refund. Nike offers a 30-day return policy, which means that you have 30 days from the date of purchase to initiate a return. To be eligible for a refund, the items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

To request a return and refund, you need to log in to your Nike account, go to the Order History section, select the order you wish to return, and follow the prompts to initiate the return. Once the return is processed, you will receive a refund to your original form of payment.

Q2: How can I exchange an item from my online Nike order?

If you wish to exchange an item from your online Nike order, the process is slightly different from a return for a refund. Unfortunately, Nike does not offer direct exchanges. Instead, you need to return the item you wish to exchange and place a new order for the desired item. The return process for an exchange is the same as mentioned earlier.

To place a new order for the desired item, you can visit the Nike website or app and add the product to your cart. Proceed to checkout, enter the necessary details, and complete the payment process. Once the new order is placed, the item will be shipped to you following the standard processing and delivery timeframe.

Q3: What should I do if I received a faulty or incorrect item in my Nike order?

If you received a faulty or incorrect item in your Nike order, we apologize for the inconvenience. Nike strives to ensure all products are in perfect condition, but sometimes mistakes happen. In such cases, you can request a return and refund or an exchange for the correct item.

To initiate a return for a faulty or incorrect item, log in to your Nike account, go to the Order History section, select the order, and follow the prompts for a return. Make sure to provide clear details about the issue you encountered. Nike will arrange for a return label or pick-up and process the return accordingly.

Q4: Are there any charges for returning an online Nike order?

No, there are no charges for returning an online Nike order. Nike provides a free return shipping service for eligible orders. However, if you choose to use an alternative shipping method for the return, the associated costs will be your responsibility.

Once your return is received and processed by Nike, you will receive a full refund for the returned items, including any applicable taxes and shipping charges that were part of your original purchase.

Q5: Is it possible to return a Nike order purchased from a retail store?

No, if you purchased your Nike items from a retail store, you cannot initiate a return through the online Nike portal. In such cases, you need to directly contact the store where you made the purchase and inquire about their return policy. Retail store returns are subject to the policies of the specific store and may differ from Nike’s online return process.

It’s important to note that Nike’s online return policy only applies to purchases made on the official Nike website or app. If you made a purchase from an authorized Nike retailer, you should follow their return guidelines.

6. Does Nike let you return online orders?

Nike offers a generous return policy for online orders, providing customers with a 60-day window to try out their purchase and ensure it meets their satisfaction. If the item is not suitable or does not meet their expectations, Nike allows returns for most items within 60 days of either online order delivery or a purchase made in-store. This policy offers customers the flexibility and peace of mind to confidently shop for Nike products, knowing they have ample time to evaluate their purchase and make any necessary return.

7. Does Nike have free returns online?

Nike offers the convenience of free returns for their online shoppers. Whether you make a purchase on the Nike App or on, you have the option to return any items that are unworn, unwashed, and still have their product tags attached within 30 days of purchase. This policy even applies to custom Nike By You sneakers. Additionally, Nike Members can enjoy the added benefit of free returns, making online shopping with Nike hassle-free and customer-focused.

8. How do I get a return label?

To obtain a return label, there are several options available. One way is to request the USPS Label Delivery service through the enhanced Click-N-Ship® service or the USPS Web Tools® APIs. By utilizing these services, USPS will print and deliver the physical labels to you for a fee of $1.25 per label. Another option is to include a return label in the original shipment box. By including a pre-printed label, the recipient can easily return the item. Lastly, you can also use a cloud platform to generate and provide return labels digitally. This allows for more convenience and flexibility in creating and distributing return labels.

9. What happens when you return an online order?

When you decide to return an online order, it is important to be aware that any delivery and service fees you may have paid will not be refunded to you. However, the cost of the shipping label itself is typically covered by the seller. It is worth noting that in some cases, a return shipping fee might be deducted from your refund for each return shipping label required, depending on the specific reason for the return and the return policy of the seller. Additionally, certain items may require you to arrange for pick-up from the shipping carrier. Therefore, it is essential to carefully review the terms and conditions of the seller’s return policy to understand the potential fees and requirements associated with returning an online order.


Got an online order from Nike that you need to return? No worries, here’s what to do:

First, check Nike’s return policy to see if your item is eligible for return. Then, pack up the item in its original packaging and include the return label. Drop it off at a nearby post office or schedule a pickup. Once Nike receives the return, they’ll process your refund. Easy peasy!

Remember to keep track of your return and save any proof of shipment, just in case. And if you have any questions, don’t hesitate to reach out to Nike’s customer service. Happy returning!

Now you know how to return an online Nike order. Just follow these steps and you’ll have that refund in no time. Good luck!

Michael Weinstein

Michael Weinstein is a seasoned writer and a dedicated expert in work safety, footwear, and popular shoe brands. With years of research and expertise, he's your trusted source for making informed choices in these fields. Michael's passion lies in helping individuals stay safe, comfortable, and stylish in their daily lives.

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